- Introduction : Langbustech University (LTU) is committed to providing exceptional support to its international student body. This policy outlines the university’s commitment to offering 24/7/365 global student support services to address the diverse needs of students from around the world.
- Global Student Support Team : LTU will establish a dedicated global student support team, composed of experienced professionals who are fluent in multiple languages. This team will be available around the clock to assist students with a wide range of inquiries and concerns.
- Core Services : The global student support team will provide the following core services:
- Academic Advising: Course selection and academic planning
- Degree requirements and program guidelines
- Transfer credit evaluation
- Academic probation and dismissal procedures
- Immigration and Visa Support:
- Visa application guidance and processing
- Immigration regulations and requirements
- Visa renewal and extension procedures
- Housing and Accommodation: On-campus and off-campus housing options
- Lease agreements and rental contracts
- Housing-related issues and disputes
- Financial Aid and Scholarships:Financial aid eligibility and application procedures
- Scholarship opportunities and deadlines
- Tuition and fee payment options
- Health and Wellness: Access to healthcare services and insurance information
- Mental health support and counseling
- Emergency medical assistance
- Cultural and Social Support: Cultural orientation and adjustment programs
- Social activities and events
- Peer mentoring and support groups
- Communication Channels
- The global student support team will be accessible through multiple communication channels, including:
- Email: A dedicated email address for student support inquiries.
- Live Chat: A live chat feature on the university website for real-time assistance.
- Phone Support: A toll-free phone number for students to call and speak with a support representative.
- Video Conferencing: Virtual appointments with support staff for in-depth consultations.
- Response Time : The global student support team will strive to respond to all inquiries within a specified timeframe. Urgent matters, such as visa issues or medical emergencies, will be prioritized and addressed promptly.
- Training and Development : The global student support team will undergo regular training to enhance their knowledge and skills in providing effective support to international students. This training will cover topics such as intercultural communication, crisis management, and technology tools.
- Evaluation and Improvement : LTU will regularly evaluate the effectiveness of its global student support services through surveys, feedback forms, and data analysis. The university will use this feedback to identify areas for improvement and implement necessary changes.
By providing 24/7 global student support, LTU aims to create a welcoming and supportive environment for all international students, ensuring their academic and personal success.