1. Introduction :  Langbustech University (LTU) is committed to providing a safe, clean, and functional learning environment for all students, faculty, staff, and visitors. This policy outlines the responsibilities and procedures for the Facilities Service department at LTU.

2. Service Scope :  Facilities Service is responsible for the following services:

• Building Maintenance: This includes routine maintenance of classrooms, offices, laboratories, common areas, restrooms, and grounds.
• Custodial Services: Regular cleaning and sanitation of all university buildings is provided to ensure a healthy environment.
• Minor Repairs: Facilities Service addresses minor repair requests for furniture, fixtures, electrical issues, plumbing problems, and other non-emergency maintenance needs.
• Waste Management: The department oversees the collection and disposal of waste materials in a responsible and environmentally friendly manner.
• Groundskeeping: This includes maintaining landscaping, sidewalks, parking lots, and other outdoor areas for aesthetics and safety.
  Snow
• Removal: During winter months, Facilities Service is responsible for clearing snow and ice from walkways and parking lots to ensure safe access.
• Space Management: The department manages the allocation and utilization of university facilities, ensuring efficient use of space to meet academic and operational needs.
• Access Control: Facilities Service oversees building access and security measures to ensure the safety of the university community.

3. Service Requests :  Students, faculty, and staff can submit service requests for maintenance, repairs, or other facilities-related needs through the university’s online portal or by contacting the Facilities Service office directly.

4. Response Time :  Facilities Service prioritizes service requests based on the urgency and potential safety hazards. Emergency repairs will be addressed immediately, while routine maintenance requests may have a designated timeframe for completion.

5. Accessibility :  Facilities Service is committed to ensuring university facilities are accessible to all members of the community, including those with disabilities. This includes maintaining ramps, elevators, and accessible restrooms in accordance with relevant regulations.

6. Sustainability : LTU prioritizes environmental sustainability. Facilities Service implements green practices such as energy-efficient lighting, water conservation strategies, and recycling initiatives.

7. Communication :  Facilities Service will communicate with the university community regarding upcoming maintenance activities, service disruptions, or important announcements through email, campus bulletins, or the university website.

8. Feedback and Evaluation :  LTU encourages feedback on the performance of Facilities Service. Feedback can be provided through online surveys, suggestion boxes, or by contacting the Facilities Service department directly. The department continuously evaluates its performance and implements improvements based on feedback received.

9. User Responsibilities : All members of the university community are expected to use facilities responsibly and report any damages or safety concerns promptly.

10. Emergency Procedures :  In the event of an emergency, such as a fire, natural disaster, or power outage, Facilities Service will work closely with other campus departments and emergency responders to ensure the safety of everyone on campus.

This policy serves as a general framework. Specific procedures and guidelines for each service area may be outlined in additional documents available on the Facilities Service website or obtained by contacting the department directly.  By working collaboratively, Facilities Service and the university community can ensure that LTU maintains a safe, functional, and welcoming environment that supports academic success and a positive learning experience for all.